I. Authentication and Quality Control
- All designer items are meticulously inspected and authenticated by experts
- We use a multi-step verification process to ensure accuracy
- Items are checked for condition, authenticity, and compliance with our quality standards
II. Sourcing and Procurement
- We source items from trusted suppliers and individual consignors
- We prioritize building long-term relationships with our suppliers
- All items are purchased and owned by our company before being sold to customers
III. Pricing and Valuation
- Prices are determined based on market demand, condition, rarity, and brand reputation
- We conduct regular market research to ensure competitive pricing
- We offer price matching for identical items. Please see "Lowest Price Guaranteed" Tab for more details
IV. Item Description and Disclosure
- Accurate descriptions of each item, including materials, measurements, and condition
- Clear disclosure condition. Please see "Condition Reader" Tab for more details
- High-quality photos of the actual item from multiple angles
V. Payment and Shipping
- Secure payment processing
- Shipping via USPS with tracking
- Shipping costs and delivery times clearly stated
VI. Returns and Refunds
- All Sales Final
VII. Customer Service
- Responsive and knowledgeable customer support via our "Contact Us" tab or emailing us at info@couturecourier.com
- Assistance with ordering, product inquiries, and after-sales support
VIII. Dispute Resolution
- We strive to resolve any reasonable disputes amicably and promptly
IX. Privacy and Security
- We protect customer data and privacy in accordance with NY State Law
- Secure website and payment processing to prevent fraud and data breaches
X. Compliance and Legal
- We comply with all applicable laws and regulations
- We respect intellectual property rights and only sell authentic items
- Couture Courier is an independent reseller of authenticated designer goods. We are not affiliated with, endorsed by, or connected to the original designers, manufacturers, or trademarks referenced in our products or marketing materials. All trademarks and copyrights remain the property of their respective owners.